International

• Should there be customs charges, you, the buyer, are responsible for the fees. We, as the seller, are not responsible for any custom charges.
• Current orders usually take 5-10 business days to arrive.
• Orders could take up to 4 weeks  to arrive after they are shipped as they have to pass through customs. 
• Free shipping for orders more than RM400 or USD100 in South East Asia, RM80 or USD20 for regular shipping.
• Free shipping for orders more than RM600 or USD100 in the rest of Asia, RM120 or USD30 for regular shipping.
• Free shipping for orders more than RM800 or USD200 everywhere else, RM120 or USD30 for regular shipping.

Domestic (Malaysia)

• Current orders take up to 2-5 business days to arrive.
• RM10 for West Malaysia
• RM12 For East Malaysia
• Free shipping for orders more than RM150.

General

• Should there be any problems with your order (not what you expected, not received, etc) please let us know as soon (hello@rootremedies.com) as possible. Your satisfaction is our utmost priority and we will try our best to resolve any issues that might occur.