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Delivery

International

  • Should there be customs charges, you, the buyer, are responsible for the fees. We, as the seller, are not responsible for any custom charges.
  • Current orders usually take 10-15 business days to arrive.
  • Orders could take up to 4 weeks  to arrive after they are shipped as they have to pass through customs. 
  • Free shipping for orders more than RM200 or USD50.

Domestic (Malaysia)

  • Current orders take up to 1-3 business days to arrive.
  • Free shipping for orders more than RM120.

General

  • Should there be any problems with your order (not what you expected, not received, etc) please let us know as soon (hello@rootremedies.com) as possible. Your satisfaction is our utmost priority and we will try our best to resolve any issues that might occur.