For shipping information, please go to this page.

Are Root Remedies products really natural?
Yes! We only use high quality natural ingredients in our products. Please take a look at our natural pledge for more details about what we mean by natural. We take pride in sourcing only high quality natural ingredients to provide the best quality natural products.

Where are Root Remedies products produced?
Our products are all manufactured in GMP cosmetic certified facilities in Malaysia with ingredients sourced locally and internationally. They are notified to the Health Ministry of Malaysia (KKM).

Are your products Vegan?
Our products are mostly plant-based, but some products do contain beeswax, so we cannot be considered Vegan. However, we do not test on animals and are against cruelty to animals of any kind. 

Where do you source your materials from?
We source our ingredients from Malaysia whenever possible. If an ingredient is not available locally we source it internationally from ethical and qualified producers. We are always trying to source for more local ingredients, if you know any local producers of natural botanical ingredients that have the Certificate of Analysis and Material Safety Data Sheets, please contact us.

Would natural oils make my skin more oily? Are natural oils good for the skin?
Natural oils (provided they are processed carefully and minimally), are amazing for the skin! Some oils can also help to regulate sebum production. If you are starting out using oils, we highly suggest using a lightweight oil like Argan or Rosehip first. Some oils can also help to regulate sebum production and actually helps to control oily skin. A lot of people are genuinely surprised at not just how effective oil-based skincare can be, but also at how light it feels!

For more information about the amazing benefits of plant oils, go here. If you would like to know which oils are best for your skin type/skin condition, go here.

Do you have a recommended skincare routine? What order should I apply the products in?
We recommend a minimal and simple 3+1 routine. Start your routine by cleansing with our Face Wash (optionally, you can also double cleanse). After that, tone by applying one of our Face Mists. Finally, apply a layer of our high quality oils. 

As a bonus step, you might consider using our Tea Tree & Lemongrass Blemish Serum for blemishes and spots or our Turmeric & Lemon Eye Serum for some eye care.

You can get the entire routine with a free Root Remedies canvas bag here.

Does natural skincare take a longer time to be effective?
Surprisingly, no! A lot of our customers see visible results within 2 weeks, with continuous improvements after. 

We suggest cutting down on other products when you start off using natural skin care, at least until you figure out if a product works for you. Sometimes, less really is more, by focusing on a few key products you will understand which products suit your skin better and figure out a perfect routine for your.

What is the shelf life of Root Remedies products?
Root Remedies products are made from all natural ingredients, therefore, they do have a shelf life of 12-18 months. We do not use any preservatives in our oil-based products and minimal, food-grade preservatives in our products with water. Our products will last longer if kept at room temperature and out of direct sunlight.

Each product also contains a sticker with the batch number and expiry date at the bottom of the bottle.

Where can I buy your products?
You can purchase online right here at this website! Aside from that, our main store, Root Remedies Experience Store is at 17A, Jalan Telawi 3, Bangsar. We also have several stockists through Klang Valley, which you can refer to here. If you are interested in stocking our products, please do shoot us an email at hello@rootremedies.com.