Refunds

• We do not accept returns due to the nature of our products.
• For damaged, defective or unsatisfactory products, we offer refunds on a case-by-case basis. Please email us at hello@rootremedies.com and we shall aid you the best we can.
• Your satisfaction is our primary concern and we will do our best to ensure it.

Safety 

• Our products are made from all natural ingredients, we do not use any synthetic chemicals.
• We do not test our products on animals.
• Natural ingredients contain a broad spectrum of naturally occurring compounds that could trigger allergies. We are not responsible for any irritation or harm caused by our products. Please ensure that the ingredients are safe for you before using. Should any itchiness or pain occur, STOP using the product immediately and seek medical attention.

Quality

• Small variations from batch to batch (colour, scent) are common in our products as they are handcrafted in small batches using natural ingredients.
• Each batch is tested and quality is ensured before the products are sold.